News & Events
Patient Survey Results 2011
|
Question |
Score |
||||||||
|
|
Yes |
No |
N/A |
1 |
2 |
3 |
4 |
5 |
No Reply |
|
Q1. Were you given clear instructions to the clinic if needed? |
74 |
0 |
26 |
|
|
|
|
|
|
|
Q2. Were you made aware of our cancellation policy at the time of booking? |
74 |
0 |
26 |
|
|
|
|
|
|
|
Q3. How satisfied were you with the booking process? |
|
|
|
2 |
|
|
12 |
84 |
2 |
|
Q4. How accommodating do you feel our staff are, when finding an appointment convenient to you? |
|
|
|
1 |
|
1 |
8 |
90 |
|
|
Q5. How effiently do you feel you were dealt with at reception? |
|
|
|
1 |
|
1 |
8 |
90 |
|
|
Q6. How comfortable do you find the waiting facilities? |
|
|
|
1 |
|
4 |
28 |
67 |
|
|
Q7. How efficient do you feel our time keeping to be? |
|
2 |
|
1 |
|
5 |
29 |
64 |
1 |
|
Q8. Were you made fully aware of the consent and payment policy and asked to sign to consent for treatment? |
94 |
2 |
|
|
|
|
|
|
4 |
|
Q9. How satisfied are you with the explanation of the diagnosis? |
|
|
|
1 |
|
|
12 |
87 |
|
|
Q10. Do you feel able to comment and ask questions about your treatment during your treatment session? |
100 |
|
|
|
|
|
|
|
|
|
Q11. How well do you thin your dignity is maintained as far as possible during treatment? |
|
|
|
1 |
|
|
9 |
90 |
|
|
Q12. How satisfied are you that your treatment has been appropriate and that any need for further referral or investigation has been managed efficiently? |
|
|
|
1 |
|
|
11 |
88 |
|
|
Q13. How do you rate your overall view of The Physiotherapy Centre? |
|
|
|
1 |
|
|
8 |
91 |
|
|
Q14. Would you recommend The Physiotherapy Centre? |
99 |
|
|
|
|
|
|
|
1 |
The Physiotherapy Centre (Sittingbourne) Ltd is registered in England and Wales Company Registration : 5404588
Registered Office: 39b High Street, Sittingbourne, Kent, ME10 4AW Tel: 01795 435 060